Five other new electronic communication technologies
five new communication technologies and more e-mail
Every business relies on effective communication with customers. Communication is not limited to the transmission of information, inspires trust, builds credibility, stimulates involvement and generates loyalty. But in today’s global, high technology and rapidly changing business, how you communicate effectively?
The benchmark one-Cara Cara
There is no doubt that face to face communication is the most effective method for most people. Why? Because the bidirectional nature. This is a dialogue. Listeners are not passive participants. When someone speaks to us, send a continuous stream of responses. Some are verbal, but much / no. These responses have the power to really change the message broadcast by the transmitter. Moreover, they have the power to change how other listeners interpret the message. (Similarly, other listeners have the power to change your interpretation.) />
Unfortunately, the global nature of business, it is impossible to conduct face to face meetings for every communication. What are the alternatives? Specifically, what are the alternatives offered by technology
Email – The starting point
The benefits of e-mail and many are well known and include (but not limited to):
• Email is an excellent mechanism for distributing information to people. It’s fast and profitable
• It is very convenient -… This can easily communicate across time zones
• Provides a useful />
• Allows recipients to read and respond. messages in their own time
• The wording, grammar and punctuation in an e-mail can be viewed and modified before sending />
But email has its limitations:.
• Their lack of social niceties is a double-edged sword. Without the benefit of communication signals, it is sometimes difficult to interpret the tone of an e-mail, and this can lead to conflicting messages.
• Not ideal for critical communication. For many people, communicating by e-mail is not “real time”. We must all be without e-mail at the bottom of the list. Because email is so easy to ignore, are also easy to forget.
• Paradoxically, the effectiveness of e-mail distribution has been one of the main obstacles to effective communication. It is so easy to send e-mails – and they are so anonymous – that our inboxes are flooded with spam. Accordingly, emails are viewed with suspicion. It is sometimes difficult to identify legitimate emails, but very easy to hit Delete.
• Because spammers tend to be geographically (and often culturally) distant from their recipients, they have no immediate auditory and visual cues to help adapt the message you are typing.
But no need to “throw the baby with the bathwater.” Email is an excellent solution for the communication needs of many. And for those who are not ready to deal with, are not recent, the most appropriate technologies to be built for the job …
Web 2.0 Technologies – The Perfect Supplement>
Web 2.0, a term coined by O’Reilly Media (a U.S. media company) in 2004 refers to a second generation of services based on Internet that allows people to collaborate and share information online in new ways.
Web 2.0 technologies are well defined in www.wikipaedia.org, suggesting that these sites allow users to websites (the members) to create and share content, including exploration and discussion of ideas, opinions, initiatives and issues. Web 2.0 is about communication. Is it the evolution of the Internet in an infinite library of static pages into a world of endless conversations. These pages may be restricted to certain individuals (eg the executive), or open to all members. The only difference is that the interaction takes place in cyberspace, and participants can be seated behind a keyboard all over the world.
It is important to note that the reader understand the message in the Web 2.0 communication is determined not only by the editor, but also by the responses (eg comments) of the hearing. In addition, the real message of the editorial tends to be much more fluid, and also by the responses from the audience. In other words, Web 2.0 services are much in conversations face to face than any other communications technology to them.
So what are these new technologies we should look? The two most notable are “wikis and blogs. The following definitions are http://www.wikipedia.org, an online encyclopedia as a wiki developed
• -. Wikis A wiki is a type of website that allows users to easily add, remove or edit and change content. This ease of interaction and operation makes a wiki an effective tool for collaborative writing. Examples include Wikipedia (wikipedia.com) and WikiWikiWeb (http://www.wikiwikiweb.com) />
Blogs • -. A weblog, which is often reduced to a blog, is a type of online journal that allows to express his opinion about something. Blogs often provide commentary or news and information on a particular topic. A typical blog combines text, images and links to other blogs, web pages and other media. Blogs are usually text based, but can include photos, videos or audio (podcasting). Blogs can be presented in a manner that creates a conversation between users. For example, see Sydney Morning Herald Travel Blog (http://blogs.smh.com.au/lostintransit/).
Web Applications 2.0
As face to face social gatherings and forums, online chat rooms attract a wide range of participants willing to engage, entertain, make friendship, advice and conferences.
It was reported in The Australian (Tuesday, August 8, 2006) that the computing element of Web 2.0 was recently approved by the U.S. government. U.S. State Department has started including blogs and other Web 2.0 concepts to provide public information to citizens. Also used the wiki style services to improve information to enable small expert communities to improve counseling services.
The same article reported that the body of the board of Australia’s leading information, the Australian Government Bureau of Information Management, began experimenting with the use blogs, wikis and other Web 2.0 technologies.
new fungus online social networks are becoming more niche, ideal for member organizations and the nonprofit sector. Examples of social networks include public MySpace (http://www.myspace.com), classmates (http://www.classmates.com) and Bikely (bikely.com).
Other useful technologies
• SMS – Short Message Service (SMS) is a service available on most digital mobile phones (and other mobile devices, for example, Pocket PC, or occasionally even desktop computers) that allows the sending of short messages between mobile phones and other portable devices and fixed, even
• Podcast -. Podcasting is the method of distributing multimedia files, like audio or video programs, during the syndication feeds for playback using the Internet to mobile devices and personal computers
• Seminars -. Web conferencing is used to hold group meetings or live presentations over the Internet. In the early years of the Internet, the terms “web conferencing” and “computer conferencing” were often used to refer to group discussions conducted in a message board (via posted text messages), but the term has evolved to refer specifically to “live” or “synchronous” meetings, while the variety of written messages of discussion is called a “forum”, “this” or “bulletin board”.
A webinar is a seminar on the World Wide Web. Is a type of web conferencing. Unlike a Webcast, which is the transmission of information in one direction only, a webinar is designed to be interactive between the presenter and audience. A webinar is ‘live’ in the sense that information is transmitted in accordance with an agenda, with a start time and end time.
In most cases, the presenter may speak over a standard telephone line, noting the information presented on the screen and the audience can respond over their own telephones, preferably a high speaker. Although not necessarily considered Web 2.0, Webinars can also be a useful mechanism for information sharing and debate among grassroots organizations and members of SMS can provide important or urgent confirmations. Conclusion
e-mail address is – and remains – a communication tool very useful and practical. In fact, with the emergence of new technologies that are either more direct, immediate, or more like face to face communication, e-mail has been improved. To supplement companies use email with other communication technologies, e-mail is increasingly reserved for communications that fit perfectly.
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